Welcome to Level Up Guitar School!

To fully enrol as a Level Up Guitar Member you need to:

Read the Level Up Guitar School Studio Lesson Policy below
Decide on your preferred membership tier
Fill out the form located at the bottom of the page (Membership selection, studio policy agreement, etc.)

Our Story

Formerly known as Bluebird Guitar Lessons (2016-2020), Level Up Guitar School was founded in 2021. We pride ourselves on getting our students to absolutely fall in love with music and playing guitar. Our totally unique and practical teaching method makes learning guitar fun, and addictive and gets students playing recognisable songs fast!

We not only promise to improve your child's guitar playing but we expect to truly transform your child's life (confidence, problem-solving, discipline, social skills, etc.) through the power of music.

Our Mission Statement

- To positively and dramatically improve your child's life through music!

- To ensure your child builds an amazing relationship with music, in which, guitar playing makes them happy, improves their self-confidence, and releases stress and social anxiety

- To develop our students into lifelong guitar players who learn a set of skills and songs that they can use for the rest of their life to connect with friends, family, and themselves.

- To provide a positive and inclusive guitar community where you and your child feel part of a family of motivated guitarists and parents

Level Up Guitar Studio Policy

Please review our Studio Lesson Policy over the next few pages for all the terms and conditions of our guitar lesson program.

Once we have your signed Student Lesson Policy Agreement we will proceed with booking your first lesson.

HOW TO CONTACT US

You can email levelupguitarschool@gmail.com with any general inquiries, membership queries, or administrative needs.

You can also call or text us on 0481 517 301 during the hours of 10:30 am - 1:30 pm on weekdays.

We will endeavor to respond to all emails and return any missed phone calls within 48 hours.

If you would like to speak to us, please call or email to schedule a time outside of our teaching hours (3:00 pm - 7:00pm on weekdays).

TUITION AND PAYMENT

The Level Up Program is billed monthly.

All Level Up Program payments are made using the Ezidebit billing system. Tuition fees are paid for in advance and are debited from your card or bank account every month on the date that you started the Level Up Program. For example, if you started the Level Up Program on the 8th of October, you will now be debited every month on the 8th of October. You pay a monthly flat rate regardless of whether there are 4 or 5 weeks in the month.

Your first payment will be a $60 Grading and Materials fee. This is for the Guitar Ninjas program and Starter Guitar Kit which includes a White Belt (Beginner) Guitar book, White Guitar Strap, Guitar Tuner.. There will be a $30 Grading & Materials fee* each time you advance a level within the Guitar Ninjas Program which covers your new book, guitar strap and shipping.

Your tuition fee is non-refundable and non-transferrable. Refunds will not be given for change of mind, missed sessions (if the circumstances don’t fit within the missed session guidelines), or expired credits.

Paying with a credit card will incur a small additional fee (see your Ezidebit form for specific details). Ezidebit will charge you an additional $10 fee for bounced payments and attempt to re-debit you 3 days later (up to 3 times). Please contact us if you know your account will not have sufficient funds.

ATTENDANCE

Your lesson program includes a set number of classes that you can attend each month. You will be booked into these sessions after your Trial Session and you will receive weekly email reminders via our My Music Staff booking system. On your chosen lesson date, please do your best to arrive on time with your guitar tuned to receive the full benefits of your scheduled class.

MISSED LESSON POLICY

If a Level Up Guitar School student is unavailable for their lesson and 48 hours of notice is given, they will receive a make-up lesson credit.

Level Up Guitar School is under no obligation to reschedule a lesson that you miss due to your own reasons, regardless of the circumstances if you do not give 48 hours of notice for your child’s absence.

If you give the required 48 hours of notice for your child’s absence, they will be given a make0up credit. They can use this make-up credit to join any Guitar Quests session which occurs at 5:20pm on Tuesday, Wednesday, and Thursday.

If your child is a Hero Member and misses two lessons due to your own scheduling, you will receive only 1 make-up credit. If a Teacher is absent and your child misses two lessons, they will receive 2 make-up credits.

HOWEVER...

If your child ever misses a class due to your own reasons:

1. You can continue to work through your lesson content on your Guitar Dojo Online account.

2. Film your child playing any pieces or asking any questions about their current lesson material and send it to us via Whatsapp or through the Level Up Guitar School Facebook Page

3. The teacher can then reply via Whatsapp or Facebook Business Messenger, with advice and any exercises that will help your child overcome any challenges they're having with their pieces.

Refunds will not be given for unused credits, nor can you "pause payments for a month to catch up" should you have missed a large number of sessions.

TEACHER ABSENCE

If a Level Up Guitar teacher is unable to teach your child during their reserved lesson time, make-up lesson credits will be given and allowed to carry over beyond the 30-day period.

If a Teacher is absent and your child misses two lessons on that day (only applicable to Hero members), they will receive 2 make-up credits.

SCHOOL HOLIDAYS, PUBLIC HOLIDAYS & THE SUMMER PROGRAM

Level Up Guitar School will be closed on all public holidays. In the event of your lesson falling on a public holiday, you will be given a lesson credit which you can use towards a different session during that week or month, or simply come another day of the week.

Level Up Guitar School will remain open during the Term 1, Term 2, and Term 3 QLD school holidays. During these school holidays, we run Guitar Quests Online: Holiday Edition for all students. All students of all membership types will be granted access to an Online portal over the 2-week holiday period. Within this portal, students have access to a huge library of songs. Just like the weekly Guitar Quests sessions, students create their avatars, complete songs, earn badges and win prizes. Check your Annual Calendar for specific dates each year. The membership direct debit does not pause over these 2-week School holiday breaks.

At the end of Week 10 of Term 4, (normally around the 9th of December), all students gets one month off from lessons for the Christmas Break. 1 Month of the Membership payment will be waived to accommodate this time off from lessons.

2 weeks before the start of Term 1, 2023 (9th of January start), all students will take part in Guitar Quests Online: Holiday Edition and then we will start regular lessons in Week 1 of the School Term (23rd of January, 2023).

During this whole holiday period, you can continue learning online via the Guitar Dojo Online platform.

The Summer Holiday Correspondence Program is part of your lesson program and you are not allowed to suspend or cancel your membership over this period.

DISCONTINUATION & CHANGES TO YOUR LESSON PLAN

As a small guitar school, we aim to be completely approachable when it comes to difficulties you might be experiencing with lessons. If your child is struggling, or you have concerns, we really do want to help! Please first consider coming to us with questions, so we can find a suitable solution.

If you wish to withdraw from your guitar lesson program, you need to provide 30 days' notice via the submission of the Membership Cancellation Form. SMS, Phone Calls, Emails, or Written Letters will not be accepted in place of the required form. Any payments falling in this 30-day period will be adjusted on a pro-rata basis.

If you wish to temporarily suspend your membership, then you need to complete a Membership Freeze Form. Your payments will resume on the 15th day of the month preceding your listed return date.

If you wish to change your lesson program, you need to visit the web page again and re-complete the submission form at the bottom of the page with your new membership type selected.

Level Up Guitar School reserves the right to discontinue lessons with students who breach this lesson agreement or behave in a way that is not congruent with our values.

MEDIA RELEASE CONSENT

Lessons may be video or audio recorded for a number of reasons including but not limited to quality control & performance revision, tracking of student progress, creating lesson content, and the creation of promotional material.

You give consent for Level Up Guitar School to use photographic & video recording while on-premises, in our digital lessons including Zoom & Skype, and at any workshops, concerts, and events we run and give permission for these photos and videos to be used by Level Up Guitar School for administrative, educational & promotional use.

By entering Level Up Guitar School, you acknowledge that audio and video recording may be occurring at any time and give your permission to be recorded.

You may revoke this authorization at any time by contacting us directly, via email.

CHANGES TO LESSON POLICY

Level Up Guitar School reserves the right to make changes and revisions to the lesson policy at any time. Changes take effect 30 days after an updated lesson policy has been submitted to the student body via email. It is the student and parent/guardians' responsibility to keep up to date with the lesson policy.

COVID 19 ONLINE LEARNING POLICY

In the event of future lockdowns due to Covid-19 impacting our ability to deliver face-to-face lessons we will switch to live online lessons via Zoom. Refunds will not be given should you choose to not participate in ongoing lessons however we can hold credits in your account beyond the usual 30-day expiry period.

For security and online safety purposes, all students are required to log on with their full name displayed and their camera on so that we can verify attendance. You acknowledge that Zoom sessions will be recorded for security, lesson content creation, and quality review purposes.

GUITAR DOJO ONLINE

Guitar Dojo Online is our supplementary online learning platform that provides you with 24-hour access to digital lesson content and course material. Guitar Dojo Online is normally priced at $30 per month however we have included it as a complementary part of your Level Up Guitar School Student Membership. In the event your child cannot attend your regular lesson, you are to work through your course material in place of your missed lesson. In addition to what has been prescribed by your teacher, you can work through courses and lesson modules at your own pace.

Explanation of each Lesson Type

Please read through the explanations of each lesson type before you choose your desired membership tier.

Level Up Sessions are the regular weekly lessons that you are used to. This is where you learn new, awesome skills on the guitar. We’ll make sure you understand certain guitar techniques, how to play them and how to incorporate them into your regular guitar playing.

Our students go crazy for these Guitar Quests sessions! These sessions focus on completing songs. Students build an extensive list of songs every week that they can show off at all times for friends and family. Students complete challenges and collect badges while learning their favourite songs from their favourite artists! Remember, these sessions are happening every day and will occur either in the time slot before or after your regular, weekly Level Up sessions. Therefore, you do not need to come to lessons twice a week to do the Skill Builder sessions. (ONLY AVAILABLE FOR HERO MEMBERS)

In our Monthly Guitar Club, we host fun, in-depth, creative workshops and parties that help to unleash your child’s creativity! Sometimes we just don’t have time during our regular lessons to record a song or teach students how to use Guitar pedals to create a killer ACDC guitar tone. These workshops are so much fun and inspire our students to create musical projects that excite them.